The following Terms and Conditions govern the sale of products and your interaction with Humber Distribution Limited t/a Staxton Hill.
These terms were updated on 15th June 2020 - to include additional information for customers.
By placing orders online, via telephone, by post or in person, you agree to be bound by these terms and conditions and understand that all transactions and interactions are on a B2B (business to business basis) between you or your business and Humber Distribution Limited.
It's important to understand that the Consumer Rights Act 2015 does not cover business transactions and that by placing orders using the methods mentioned previously, you agree that you are entering in to a business to business agreement whether you are a sole trader, Limited Company, Charitable Trust or any other form of organisation or trading individual.
Goods are invoiced in pounds (£) sterling at the price listed on our website at the time of purchase. Prices are displayed exclusive of Value Added Tax ("VAT") which will be charged at the current rate (20%) at the very end of the checkout process, one the sub-total and delivery costs have been added to your total and final order.
We reserve the right to amend any prices without prior notice and to end any promotion at any time. We also reserve the right to add or withdraw any item at any time, without prior notification.
Stock levels change continuously and our website updates automatically every 24 hours, however, there may be occasions where an order is placed for an item that has just gone out of stock. We will contact you via email or telephone should any items in your order be unavailable for delivery.
Humber Distribution Limited t/a Staxton Hill try to ensure that all prices displayed are correct at the time of publishing on our website. However, in the event that an incorrect price is advertised, we shall amend such price upon notification or when we become aware of the error. We are under no obligation to supply any product that is priced incorrectly and we are under no obligation to inform customers of price changes.
Who We Are
We are Humber Distribution Limited t/a Staxton Hill, a company registered in England and Wales.
Our head office and company trading address is:
Humber Distribution Limited
Units 10 - 16
When dealing with enquiries, complaints or legal notices, it is important to understand that any contract is between your company/yourself and Humber Distribution Limited t/a Staxton Hill
VAT Number: 279304188
Company No: 10346915
Understanding Your Rights
Please be aware that this website, staxtonhill.co.uk or humberdistribution.co.uk, has been specifically designed for the purpose of business to business (trade) interactions and product sales.
By using this website or by making a purchase, you confirm that you understand all terms and conditions are on a business to business (trade) basis and transactions may not be covered by Consumer Law e.g. any 30 day return policies or 14 day cooling off periods are offered at the discretion of our Directors but we are not obligated to offer the same level of protection to self employed, charities, charitable trusts, LLPs or limited companies.
It is also important to remember that, if you sell our products to consumers or other businesses, you are creating a new contract between yourself and your customer. Humber Distribution Limited t/a Staxton Hill cannot be held responsible for damages/losses or faults arising from your selling of our products to consumers or other businesses and you understand that we have no contract for delivery of products to your customers at any point.
All elements of our website content from logos to photography and any graphics or software/apps are protected by UK copyright laws. You are entitled to view and browse our website and print pages of the website for your own personal reference or for the sole purpose of placing an order with us.
However, any copying or downloading from the website for the purpose of using on your own website or in your own brochures without written permission from Humber Distribution Limited t/a Staxton Hill is strictly prohibited and will be deemed an infringement of copyright.
Orders & Cancellations
Humber Distribution / Staxton Hill will send you an email to acknowledge receipt of your order. Receipt of your credit or debit card details and debit of payments does not constitute our acceptance of your order.
Our acceptance of your order takes place when your items are 'In Production' or 'Picking/Packing' - we will endeavour to send you an email to confirm that your items are either entering production or being picked and packed, ready for dispatch to our dedicated courier.
We reserve the right to decline your order for any reason and to refuse bulk orders due to stock levels/product availability/delivery limits. If we do so, we will contact you by either email or telephone and will refund in full such payments which have been made in relation to the cancelled/declined order.
Where a choice of design is available we reserve the right to supply alternative products due to stock availability. We will however always endeavour to contact and advise via email or telephone.
Please note that we do not consider any dent/crush or imperfection to any packaging or display box as legitimate cause for an exchange, credit or refund to be issued.
Unless the actual product is damaged then no claim will be entertained for damage to the product box/packaging.
Cancellations - we can only accept cancellations within 24 hours of you placing your order. As soon as you receive an email from us, or if 24 hours passes after placing your order (whichever is soonest), your order will be either 'In Production' or 'Picking/Packing' - at this stage, you CAN NOT CANCEL your order! Our courier will have been booked, the products will be in production or will be in the final stages of packing.
Credit & Bulk Order Limits
We do not offer credit or finance. All orders are to be paid in full, at the point of checkout or prior to dispatch if the order is by telephone. Orders will not be shipped unless payment is received in full and verified by our team.
If this is your first order, it will be limited to a maximum of £250 (ex. VAT and delivery) for any single transaction. That is to say, we will only ship and process orders up to the value of £250 if it is your first order with us. Subsequent orders may not be subject to any limits, at the discretion of the Directors and Management.
If you wish to order in excess of £250 (ex. VAT and delivery) of items, we will send in multiple orders, to ensure that all items are delivered safely and you are happy with your products. This allows you to sign for, and check, multiple orders for damages and limits both our exposure to refund/damages claims.
Example: You place an order with us for £1,000 - we will send 4 separate deliveries, allowing you to double check quality and finish with a limit of £250 each time. There is no extra delivery charge for this and it only applies for your first order.
To the fullest extent permitted by law we will not be liable to you or any third party for any: loss of business, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and/or loss of data; and/or any other loss or damage which does not result directly from the actions of Humber Distribution Limited t/a Staxton Hill, its sub-contractors or agents; and which arises out of or is related to your purchase of goods via our website, brochure, by telephone or in person.
In any event our liability to you in connection with any order will not exceed the total price charged for the goods purchased.
Nothing in these Terms and Conditions excludes our liability for personal injury or death caused by our negligence. Any claims for personal injury will be dealt with by our insurance provider - details of which can be provided upon request.
These Terms and Conditions do not affect your statutory rights as a consumer or otherwise.
GDPR - Your Data
Humber Distribution Limited t/a Staxton Hill do NOT sell, rent or distribute customer data to 3rd parties, without prior consent of the individual.
Customer delivery data is stored electronically and securely via our web servers, for the purpose of processing orders and delivering goods and services.
Customer transaction data, such as credit/debit card details, are stored by Stripe Payments and your data is subject to their strict retention policies.
Marketing Communications - are conducted via email or regular mail, for the purpose of B2B marketing relations. If you are a consumer, who has received a B2B marketing communication from us, please email email@example.com and a member of our team will investigate the circumstances for you receiving communication in error.
Subject Access Request - you can request a copy of the data we hold on you or your company at any time. This is subject to receiving identity documents that match the details we hold on record. Data will not be produced, without valid UK ID in the form of company letter heads, trading addresses that match with Companies House or Driving License/Passport verification.
You confirm that you will not hold Humber Distribution Limited t/a Staxton Hill, it's Directors or employees, responsible for any consequential losses incurred as a result of the withdrawal of products from sale. For example, if we ask you to remove items from sale in your retail shop or on your website, you will only be entitled to a full or partial refund to the trade/wholesale value of the items and nothing more.
No claims for costs, legal costs, lost revenue, staff costs or packaging refunds will be entertained.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Humber Distribution Limited t/a Staxton Hill disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
Humber Distribution Limited t/a Staxton Hill does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.
Humber Distribution Limited t/a Staxton Hill does not make any warranty or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
In the event that a Humber Distribution Limited t/a Staxton Hill product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price.
Humber Distribution Limited t/a Staxton Hill reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your method of payment has already been charged for the purchase and your order is cancelled, Humber Distribution Limited t/a Staxton Hill shall issue a credit to your method of payment account in the amount of the incorrect price.
Description of Products & Product Images
We endeavour to describe and photograph our products clearly and correctly. Sometimes the photo will not show all colour/size/shape and assorted designs for all the product options. I.e. A product might be available in four colours but the stock photo shows only one item in one colour.
If this item is ordered then we reserve the right to supply that item in any of the colours available as stock availability allows.
Sometimes an error may be made in the description of a product. This is unfortunate and we try very hard to keep such errors to a minimum.
Please also note that product photos are for illustrative purposes only and colours/dimensions/designs may vary slightly. At Humber Distribution Limited t/a Staxton Hill, we also manufacture products in-house and in doing so, certain designs may change slightly between production batches e.g. the paint colour may change slightly, if our paint supplier alters their paint mix or where we are unable to source the original paint colour, we may pick a close alternative. Hence, if you were to order 15 of the same product, you may notice slight differences between each item or slightly different shades of the same colours.
In Stock / Out of Stock Products
Products advertised for sale at StaxtonHill.co.uk are shown for illustrative purposes only and whilst we usually have most products in stock and available to ship right away, in some instances, we may have to finish the manufacturing process on a batch of products, before shipping them for your order. You will be notified of any delays or delivery schedules in the emails we send to you regarding your order.
Please note: Humber Distribution Limited t/a Staxton Hill manufacture all products in the United Kingdom. In some instances, there will be a delay in processing your order, if we are waiting for a supplier to provide components (paints/wood/frames) for us to complete your order.
We will notify you by email if we anticipate any delays and you have the option to cancel your order, in part or completely, without penalty, up until the date of your items entering production or picking/packing prior to dispatch.
Once your order is ready for dispatch or with our courier, we will be unable to cancel it.
Returns / Re-stocking / Cancelled Orders
We endeavour to process and dispatch all orders within 7 days of receiving them (allow longer times at busy periods or where products are being manufactured specifically for your order).
If the customer is not able to receive and sign for the delivery then the couriers will attempt a re-delivery the following business day or instructions to collect from a local depot. Should an order be returned to us by our courier due to non-delivery, we will hold the returned stock for no longer than 14 days. After which, we will refund your credit/debit card for the full amount of your order, less 10% - this is a re-stocking charge and is payable to cover courier costs and reasonable administrative costs in handling goods that have been returned.
Should any item returned to us as purported to be in a faulty condition be deemed to be in a good and saleable condition during any subsequent quality control checks, then this may also be subject to a restocking fee of £5 per item returned.
All claims for damaged or faulty goods must be made in writing (email) within 24 hours of receipt of products (weekdays). Please be aware that any claim submitted more than 1 working day (24 hours) after you have taken delivery of your order cannot be considered.
We accept that weekends are non-working days, so if you receive your order on a Friday, you have until 5pm on the following Monday to raise any complaints and check product quality. For Bank Holidays, this becomes 5pm on Tuesday.
Please note that we do not consider any dent/crush or imperfection to any packaging or display box as legitimate cause for a credit to be issued.
These terms and conditions, or any part of them, may be terminated by Humber Distribution Limited t/a Staxton Hill without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice - Humber Distribution Limited t/a Staxton Hill may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Humber Distribution Limited t/a Staxton Hill.
Restriction of Sales via 3rd Party Websites
At Humber Distribution Limited t/a Staxton Hill, we supply direct to independent retailers across the UK Mainland. In doing so, we try to ensure that all of our wonderful customers have a fair chance to sell our products at prices that are suitable for their locality or market, whether that be online or via traditional bricks and mortar stores.
As part of our commitment to protecting British retailers, we do not permit our products to be sold via 3rd party websites without express written permission. For example, we do not allow any of our products to be sold via eBay or Amazon stores, without prior notification. This is to prevent heavy discounters accessing our product catalogue and deliberately selling items at below their market value. We believe this is anti-competitive and gives a false sense of our products value to consumers.
Although we cannot force any of our customers to sell at any given price, we do place RRP (Recommended Retail Prices) on all of our product listings and suggest that our retail partners aim their pricing somewhere close to this recommendation (with the exception of temporary discount codes or special occasion sales events). By maintaining your prices at or around our RRP, we have allowed for retailers to have sufficient margin with which to promote and advertise the products, while being able to pay for things like wages, rent or rates. Continual erosion of margins has a detrimental effect to the perceived value of products and we believe consumers would much prefer buying from honest retailers, who pay a decent living wage (where possible) to their retail teams.
Any Other Business
Your use of this site shall be governed in all respects by the laws of the United Kingdom. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site shall be in the United Kingdom.
Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Humber Distribution Limited t/a Staxton Hill products) must be commenced within one (1) year after the claim or cause of action arises.
Humber Distribution Limited t/a Staxton Hill's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.
Humber Distribution Limited t/a Staxton Hill may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Humber Distribution Limited t/a Staxton Hill employee, host, or representative, as well as other members or visitors on the site is prohibited and is subject to investigation by any relevant legal organisation or law enforcement agency.
You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
We reserve and retain the right to specify the required form of payment method in situations of potential fraud liability as a reasonable safeguard against unlawful claim backs.
Fraud Prevention and Delivery Addresses
In our attempts to reduce fraudulent activity via credit/debit or online transactions, we will only deliver orders to addresses that pass either of the following tests:
Payment credit/debit card address details match the delivery address = Delivery can be made.
Payment credit/debit card address details do not match the delivery address but purchaser is a Limited Company using a 'trading from...' address = Address may be verified via Companies House before we attempt delivery.
By agreeing to these terms and placing an order with Humber Distribution Limited t/a Staxton Hill, you agree that we reserve the right to hold or cancel any orders that do not provide a valid UK address that either matches the payment details provided or matches the Limited Company trading address as shown on the Companies House online portal.
Humber Distribution Limited t/a Staxton Hill reserve the right to request additional verification details, if we believe that the delivery details do not match the intended recipients address.
Humber Distribution Limited t/a Staxton Hill does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Humber Distribution Limited t/a Staxton Hill is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.
However, Humber Distribution Limited t/a Staxton Hill reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Humber Distribution Limited t/a Staxton Hill in its sole discretion.
You agree to indemnify, defend, and hold harmless Humber Distribution Limited t/a Staxton Hill, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Third-Party Links - In an attempt to provide increased value to our visitors, Humber Distribution Limited t/a Staxton Hill may link to sites operated by third parties.
However, even if the third party is affiliated with us, Humber Distribution Limited t/a Staxton Hill has no control over these linked sites, all of which have separate privacy and data collection practices, independent of us. These linked sites are only for your convenience and therefore you access them at your own risk.